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Executive Summary
Framework
Control Objectives
Audit Guidelines
COBIT Structure
COBIT Evaluation
Real Time Service Level
Inventory and Asset
Sonmate Help Support
LMS Support Procedures

Real Time Service Level

Many small to mid-sized companies face a major decision as their computer networks grow.

Real-Time Service LevelNow you have a smart, affordable alternative. Realtime can provide a total, proactive management solution for a fraction of the cost of hiring someone internally. For this affordable, flat monthly fee, you get a one stop shop for all help desk support, server management, network administration, anti-virus management, data backup management, and much, much more.

Plus, you get the combined skills of a full staff of network engineers with industry recognized certifications.

In addition, our support services are coupled with our proactive monitoring services so that you get extraordinary value and service for much less than hiring internal staff.

RealTime IT Management

Some organizations do not need or cannot afford a full time solution like the Gold Level Service. Larger companies may just need to offload certain tasks from their IT personnel in order to allow them to focus on more strategic functions. Or your IT personnel may not have the time to learn new skills and technologies in order to totally and effectively manage or secure your network infrastructure. You may need to augment your current staff without adding headcount.

Whatever your situation, Realtime can provide selective IT management services to make your environment more stable and secure. Combining our services with the capabilities of your current staff provides you with a well rounded base of knowledge and skills without the cost of adding additional personnel.

Coupled with our Network monitoring services, the ability to virtually expand your staff and expertise to include the combined skill of our engineers provides a tremendous amount of peace of mind and relief for your business and your IT staff

 
 
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