ESPAÑOL   
 
Submit a Ticket
LMS Support Procedures

Sonmate Help Desk Support

The Help Desk provides limited assistance for software applications in common use on personal computers (Windows and Mac). The most frequent questions concern tasks in word processor and spreadsheet applications, such as selecting other fonts, creating bullet lists, setting tab spacing, printing only part of a document, converting to or from another file format, and copying files to or from a floppy disk.

Other topics frequently addressed by the Help Desk include changing passwords, statistical analysis software, receiving e-mail, forwarding e-mail, and establishing e-mail aliases.

Help Desk Schedule

Days

Hours
Monday 7:30 A.M. to 8:00 P.M. (GMT -06:00)
Tuesday 7:30 A.M. to 8:00 P.M. (GMT -06:00)
Wednesday 7:30 A.M. to 8:00 P.M. (GMT -06:00)
Thursday 7:30 A.M. to 8:00 P.M. (GMT -06:00)
Friday 7:30 A.M. to 8:00 P.M. (GMT -06:00)
Saturday 7:30 A.M. to 1:00 P.M. (GMT -06:00)
Sunday N/A (Running Equipment Maintenance)

 

   
 
©2005 Sonmate Information Technology Outsourcing S.C. 
Privacy PolicySite Access Agreement