Side Road Management System Is a comprehensive, integrated IT Service Management solution based on ITIL principles. Side Road offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, and focused on streamlining IT service processes and effectively managing the complete IT life cycle. Help Desk Ticketing Incident and Problem Management Knowledge Management Task and Workflow Management Service Level Management Side Road is a comprehensive, budget-friendly and easy-to-deploy Network Inventory Solution that provides you with accurate and up-to-date information from every computer on your network. Quick and easy deployment Fast and detailed hardware and software inventory Flexible data analysis